Acceptance
These Terms of Service ("Terms") govern your use of Ménage: the Ménage app, the Ménage Staff app, our websites and related services (the "Service"), operated by Could Love (could.love), "we", "us" or "our". By creating an account, accepting an invitation or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you use the Service on behalf of a family office, company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.
Eligibility
You must be at least 16 years old, and old enough to form a binding contract where you live, to use the Service. You may not use the Service if we have previously suspended or removed your account, or if the law prohibits you from doing so.
Accounts and security
- Give accurate information and keep it up to date.
- Keep your sign-in methods (password, passkeys, Google, Apple or Microsoft accounts and devices) secure. We recommend turning on two-factor authentication.
- You are responsible for activity on your account. Tell us straight away at info@could.love if you suspect unauthorised use.
- Accounts are personal. Do not share them; invite people to their own accounts instead.
Households and roles
Ménage is organised around residences and the people who run them. A principal (the owner of a residence) can invite residents, members and staff, decide what each of them can see and do, and remove them.
- If you invite someone, you are responsible for having a legitimate reason to add them and their information, for the access you give them, and for their use of the Service within your household.
- If you employ household staff and use Ménage to coordinate their work (including arrival check-ins based on location), you are responsible for complying with employment, privacy and other laws that apply to you, including informing your staff and getting any consent required.
- If you join a household as a member or staff, the principal and others in that household can see what is shared with them according to their role. When you leave a household, content you contributed may remain with it.
- Ménage is a coordination tool. We are not a party to any employment or service relationship between households and staff, and we are not responsible for the work arranged through the Service.
Acceptable use
Do not use the Service to:
- break the law, or infringe anyone's privacy, intellectual property or other rights;
- harass, threaten, discriminate against or exploit anyone, including household staff;
- upload content that is unlawful, abusive, sexually explicit involving minors, or that you do not have the right to share;
- track or monitor people without a lawful basis and their knowledge;
- send spam or unsolicited invitations;
- access accounts or data you are not authorised to, probe or bypass our security, or disrupt the Service;
- scrape, reverse engineer, resell or build a competing product from the Service, except where the law allows;
- use the AI features to generate unlawful or harmful content, or misrepresent AI output as human-written advice.
Your content
You keep ownership of the content you put into the Service, such as messages, photos, tasks, presets and residence details ("Your Content"). You give us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to operate, secure and improve the Service for you and your household, including sending it to our service providers as described in the Privacy Policy. This licence ends when Your Content is deleted from the Service, except for copies kept in backups for a limited time or where the law requires us to keep them.
You confirm that you have the rights needed to share Your Content, including photos of other people and their personal information. We may remove content that breaks these Terms.
If you send us feedback or suggestions, we may use them without any obligation to you.
AI features
The Service includes optional features powered by artificial intelligence, such as the assistant, dictation, suggestions, translations and generated house artwork. AI output is generated automatically and may be inaccurate, incomplete or inappropriate. Check it before relying on it, especially for anything involving safety, health, money, legal matters or instructions to staff. You are responsible for how you use AI output and for any actions you take or ask others to take based on it. We do not use Your Content to train AI models.
Third-party services
The Service relies on and links to services run by others, such as Apple, Google and Microsoft sign-in, app stores, maps, push notifications, payments and AI providers. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability may affect the Service.
If you download our apps from the Apple App Store or Google Play, their store terms also apply. Apple and Google are not parties to these Terms and are not responsible for the Service or its support.
Fees
The Service is currently offered free of charge during its invitation-only beta. We may introduce paid plans or charge for features in the future. If we do, we will tell you the price and terms before you are charged, and you will not be charged unless you choose a paid plan. Unless stated otherwise, prices are in US dollars (USD) and exclude applicable taxes. Payments are processed by our payment provider, Stripe. Paid plans will renew automatically until cancelled, and you can cancel at any time with effect from the end of the current billing period, unless the law where you live gives you other rights.
Beta and availability
Ménage is in beta. Features may be incomplete, change, or contain bugs. We work hard to keep the Service available and your data safe, but we do not guarantee that the Service will be uninterrupted, error-free or available at any particular time, or that data will never be lost. Keep your own copies of anything you cannot afford to lose.
Changes to the Service
We may modify, suspend or discontinue any part of the Service, or the whole Service, at any time, with or without notice, at our sole discretion. This includes adding or removing features, changing limits, and ending support for older app versions or devices. If we discontinue the Service as a whole, we will give reasonable notice where we can and, where practical, a way to export your data.
Suspension and termination
You can stop using the Service and delete your account at any time from the app settings. If you own a residence, you need to hand it over or remove it first.
We may suspend or terminate your access, or remove content, if you break these Terms, if your use creates risk or legal exposure for us or others, if required by law, or if your account has been inactive for a long time. Where reasonable, we will tell you why and give you a chance to fix the problem first. Sections that by their nature should survive termination (including Your Content licence for backups, disclaimers, limitation of liability, indemnity and governing law) will survive.
Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy. We do not warrant that the Service will meet your needs or that it is free of viruses or other harmful components. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.
Limitation of liability
To the fullest extent permitted by law:
- we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, arising from or related to the Service or these Terms;
- our total liability for all claims arising from or related to the Service or these Terms is limited to the greater of the amount you paid us for the Service in the 12 months before the claim, or USD 100.
These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, intent or gross negligence.
Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Could Love and its team from claims, losses and costs (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms or the law, or your relationship with people you invite, including household staff.
Governing law
These Terms are governed by the laws of the Netherlands, without regard to its conflict of laws rules. Disputes will be handled by the competent courts of Amsterdam, the Netherlands. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring proceedings there. Before starting a formal dispute, please contact us so we can try to resolve it informally.
Changes to these terms
We may change, update or modify these Terms at any time, at our sole discretion. Changes take effect when we post the updated Terms here, and the "Last updated" date at the top will change. If a change is material, we will also tell you in the app or by email where reasonably possible before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.
General
- These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
- If any part of these Terms is found unenforceable, the rest remains in effect.
- If we do not enforce a right, that does not mean we waive it.
- You may not transfer your rights under these Terms without our consent. We may transfer ours, for example as part of a merger or acquisition.
- We may send you notices in the app, by email, or by posting them on this site.
Contact
Questions about these Terms: info@could.love.
Could Love, could.love